Help us improve our service to you. If you'd like to pay us a compliment or are dissatisfied with any aspect of the service you have received, please let us know.
Phone our Customer Relations team on (+968) 24577300
Fax your complaint to- (+968) 24561841
Complete the online feedback form
Or write to us at:
Making a formal complaint
We recognize that sometimes things don't go as well as they should. If you have a complaint, let us know so we can fix the problem. We will investigate the complaint, answer your questions and do all we can to regain your confidence.
Dispute resolution
We expect that our frontline staff, managers or Customer Relations team will completely resolve the issues you raise. If however, despite our best efforts, you believe your complaint has not been satisfactorily dealt with, you may wish to contact an external dispute resolution service.
Feedback
If you have any comments or suggestions pertaining to our products and services, please let us know by completing our online feedback form. We will respond to your enquiry within 1 business day.
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