The Company has implemented Whistle Blower Policy which aims at preventing fraud, deliberate error, misrepresentation by officers, deviation from full and fair reporting, or misusing the company's property, bribery, corruption, etc. Whistle Blower is ensured anonymity and non-retaliation policy to promote honest and legal business conduct.

The complaints will be dealt with as follows:

Kindly find the policy here.

The success of the business is dependent on the trust and confidence the company earns from its employees, customers, shareholders, investors and all stakeholders. Credibility can be often gained in only by adhering to commitments, displaying honesty, integrity and reaching company goals solely through honorable conduct of business in a transparent and ethical manner.

The policy aims to conduct business on following principles,

Other important matters include Prevention of fraud, Drug/ Alchohol Abuse, respect to organization, compliance with laws and procedures, corporate record-keeping, etc.

Kindly find the Code of Ethics & Professional Conduct Policy here.

The company follows CMA Code of Corporate Governance 2015, and in compliance of the same has implemented various policies to ensure best practices in Governance are followed, to promote transparency, communication in dealing, preventing a conflict of interest and disclosure. Implementing the above company has following policies in place. Company's policies and procedures are drawn in compliance with various regulatory requirements by Commercial Laws of Oman, CMA, MSM, MCDC, FIU, etc based on principles of Corporate Governance.

Board Committees

• Audit Committee
• Nomination Remuneration and Executive committee
• Board forms ad-hoc committees from time to time to deal with a particular subject/ situation.
• Management of UFC has various committees to deal with various matters, like AML, IT, Fraud, ALCO, IFRS9, HR, Branches review etc.

 Governance Associated Policies

At UFC, we have formulated various policies associated on the governance of the organization. Policies such as related party transactions policy, disclosure policy, privacy and confidentiality policy, compliance policy, code of conduct and business ethics are made duly approved by the board. Please contact UFC@ufcoman.com for any clarification.

As per Banking Law 2000, customer information in banks and FLCs are utmost confidential. Such information can be accessed by the government agency only through the permission of regulators such as CBO & CMA. The directors, managers and employees of FLC can not disclose such information to anyone unless the customer consent to the same is obtained.

Kindly click here for Privacy & Confidentiality

As a member of the financial services sector, the company has implemented various controls and procedures to prevent and detect any attempts of AML/TF. The company is compliant with AML Law of Oman 2016 and guidelines for implementing the law issued by CBO; FM 34. AML policy provides for updating of KYC, conducting due diligence before accepting customer, before executing the transaction is completed. The policy provides for screening of Customers in FATF and OFAC DATABASE, AML risk rating of the customers based on nationality, Industry (Business Line), political exposure. High-risk customers and unusual transactions are monitored and as per policy transaction suspicious of AMT/TF are required to be reported to NCFI Oman.

UFC has a well-developed Business Continuity & Disaster Recovery plan approved by the board. The company does conduct test drills from the DR site and documents the results to ensure the appropriateness of responses. The report is submitted to the board and reviewed by auditors and examiners from time to time. The company has formed teams at 3 levels and changes in plan are forwarded to a team leader. Disaster declaration criteria is set which requires implementation response. The team leader and members have trained in DR. All staff in the company are made aware of various aspects of the DR and BCP.