The Company has implemented Whistle Blower Policy which aims at preventing fraud, deliberate error, misrepresentation by officers, deviation from full and fair reporting, or misusing the company's property, bribery, corruption, etc. Whistle Blower is ensured anonymity and non-retaliation policy to promote honest and legal business conduct.
The complaints will be dealt with as follows:
|Internal Reporting||Company staff can report to HODs, Line managers, or manager HR department|
Fraud Investigation Committee (FIC)
United Finance Company SAOG
PO Box 3652, PC 112, Ruwi, Muscat, Sultanate of Oman
Tel: (+968) 245773, Fax: (+968) 24560885
E-mail to FIC@ufcoman.com
Kindly find the policy here.
The success of the business is dependent on the trust and confidence the company earns from its employees, customers, shareholders, investors and all stakeholders. Credibility can be often gained in only by adhering to commitments, displaying honesty, integrity and reaching company goals solely through honorable conduct of business in a transparent and ethical manner.
The policy aims to conduct business on following principles,
|Conduct - Professionalism, Due diligence, Integrity||Directors, Management, Staff reflect qualities of professionalism, integrity and due diligence.|
|Conflict of Interest||
Directors, Management and Staff should avoid situations where personal interests conflict with business interests.
Taking advantage of opportunities discovered through company's property, information, position, powers for personal gains should be avoided.
Board, Management, Staff should keep information received in business dealings confidential.
In dealing with stakeholders like customers, creditors, debtors, competitors, employees; Directors and Management shall not take unfair advantage through concealment, manipulation or misrepresentation, or other unfair means.
|Protection and Use of Company Property||
Board and management should protect the company property from misuse, theft, etc.
|Acceptance of Gifts and Other Benefits||
Acceptance of Gifts and other benefits should be avoided which may influence business decisions.
|Discrimination and harassment||
The work environment is free from harassment because of age, disability, marital status, race, religion caste, sexual orientation or gender identity.
Other important matters include Prevention of fraud, Drug/ Alchohol Abuse, respect to organization, compliance with laws and procedures, corporate record-keeping, etc.
Kindly find the Code of Ethics & Professional Conduct Policy here.
The company follows CMA Code of Corporate Governance 2015, and in compliance of the same has implemented various policies to ensure best practices in Governance are followed, to promote transparency, communication in dealing, preventing a conflict of interest and disclosure. Implementing the above company has following policies in place. Company's policies and procedures are drawn in compliance with various regulatory requirements by Commercial Laws of Oman, CMA, MSM, MCDC, FIU, etc based on principles of Corporate Governance.
At UFC, we have formulated various policies associated on the governance of the organization. Policies such as related party transactions policy, disclosure policy, privacy and confidentiality policy, compliance policy, code of conduct and business ethics are made duly approved by the board. Please contact UFC@ufcoman.com for any clarification.
As per Banking Law 2000, customer information in banks and FLCs are utmost confidential. Such information can be accessed by the government agency only through the permission of regulators such as CBO & CMA. The directors, managers and employees of FLC can not disclose such information to anyone unless the customer consent to the same is obtained.
Kindly click here for Privacy & Confidentiality
As a member of the financial services sector, the company has implemented various controls and procedures to prevent and detect any attempts of AML/TF. The company is compliant with AML Law of Oman 2016 and guidelines for implementing the law issued by CBO; FM 34. AML policy provides for updating of KYC, conducting due diligence before accepting customer, before executing the transaction is completed. The policy provides for screening of Customers in FATF and OFAC DATABASE, AML risk rating of the customers based on nationality, Industry (Business Line), political exposure. High-risk customers and unusual transactions are monitored and as per policy transaction suspicious of AMT/TF are required to be reported to NCFI Oman.
UFC has a well-developed Business Continuity & Disaster Recovery plan approved by the board. The company does conduct test drills from the DR site and documents the results to ensure the appropriateness of responses. The report is submitted to the board and reviewed by auditors and examiners from time to time. The company has formed teams at 3 levels and changes in plan are forwarded to a team leader. Disaster declaration criteria is set which requires implementation response. The team leader and members have trained in DR. All staff in the company are made aware of various aspects of the DR and BCP.